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FRANCHISE RESALES

Buy a Computer Troubleshooters Franchise

Computer Troubleshooters is an international network of locally-owned and operated IT service franchise offices serving small businesses and residential clients across the US and multiple international markets. The brand was launched as a franchise in 1999 and is now part of The Merrymeeting Group, having been acquired in 2016 by CPR Cell Phone Repair.

The franchise covers a broad services range: hardware and software support, network installation, cloud services, data backup and recovery, cybersecurity, remote support, mobile device management, and managed IT services for business clients. The brand positions franchisees as trusted local technology advisors for small businesses, giving owners access to vendor pricing and national resources that would be difficult to build independently.

Franchisees operate from home-based or small office settings within a defined territory. The low overhead structure keeps fixed costs manageable while owners build recurring client relationships, primarily targeting SMB owners who need reliable IT support without in-house technical staff.

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Why buy a Computer Troubleshooters Franchise?

Computer Troubleshooters operates in a category with broad and consistent demand: virtually every small business depends on some form of IT support, and most lack the resources to maintain internal technical staff. Franchisees benefit from a vendor network spanning over 50 technology partners, with named relationships including ESET, AppRiver, and LogMeIn, providing competitive pricing and product access that independent IT operators typically cannot match.

The home-based model keeps overheads low, and the managed services component creates a recurring revenue base that grows as clients are retained over time. The brand’s positioning as a locally-owned but nationally networked IT provider addresses the credibility gap that independent operators often face against better-known competitors.

Computer Troubleshooters Franchise Costs & Information

  • Minimum Qualifications

    • Initial Franchise Fee

      $10,000 - $20,000

    • Initial Investment

      $19,500 - $45,000

  • Royalty

    • Royalty Fee

      $300-$750/mo.

  • Training & Support

    • 32 hours classroom training

    • Ongoing support

    • Marketing support

Computer Troubleshooters – Additional  Information

  1. Training & Support

    Computer Troubleshooters provides a two-day initial training followed by eight weeks of coaching from an experienced franchisee. Ongoing training covers new vendor products and emerging technology, with live sessions held throughout the year and annual network conferences. Franchisees receive a branded website, automated billing and scheduling system, and client management tools, plus a franchisee intranet with marketing resources and vendor updates. Resale buyers should confirm what initial training and platform access Computer Troubleshooters provides to incoming owners.

  2. Ideal Owner

    The typical Computer Troubleshooters franchisee combines practical technology knowledge with the commercial focus needed to develop and retain a client base. Hands-on technical expertise is useful but not a prerequisite; the franchise's training covers core service delivery, and vendor relationships extend the range of solutions available. The owner role is sales-oriented in the early stages, centered on building SMB relationships and establishing the franchise as the reliable local IT resource. Owners who are organized, responsive, and comfortable managing ongoing B2B client relationships tend to perform well in the model.

  3. Recognition & Awards

    Computer Troubleshooters has received franchise industry recognition including listings in Entrepreneur Magazine's Franchise 500 as a leading technology franchise, features among Entrepreneur's Top Home-Based and Low-Cost Franchise rankings, and the Franchise Business Review's Franchise 50 recognition for franchisee satisfaction. The brand also presents annual internal awards including Franchisee of the Year and Million Dollar Club honours for top-performing franchisees. For resale buyers, the specific territory's local reputation and client retention typically carry more weight in unit valuation than network-level recognition.

  4. Industry / Market

    The US computer repair and IT services sector serves residential users and small businesses that rely on technology without in-house technical staff. The US computer repair market is projected to grow at around 2.5% annually through 2028, with the managed services segment expanding faster as SMBs outsource more IT functions. Cloud migration and rising cybersecurity requirements continue to broaden the scope of local IT support work. For resale buyers, the managed services revenue within a specific territory is a more practical measure of unit value than broad market projections.

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